FAQs
Check out our most frequently asked questions below.
Treatments
The Signature Laser Facial is our universal first-time treatment. After your first Signature Laser Facial, your Skin Laundry Registered Nurse or Laser Specialist will assess your skin's response, review your skin concerns and design a customized treatment plan to help you achieve your skin goals going forward.
We offer Laser Facials, Resurfacing Facials, Collagen Facials and a combination of these technologies to target specific skin concerns for all skin tones. Learn more about our facials here.
The Signature Laser Facial is our universal first-time treatment. After your first Signature Laser Facial, your Skin Laundry Registered Nurse or Laser Specialist will assess your skin's response, review your skin concerns and advise on which treatments will best target and treat your skin concerns.
Upon arrival you will meet with a Skin Laundry Registered Nurse or Laser Specialist who will review your medical history, prep your skin and perform your Signature Laser Facial. The treatment takes just 15 minutes. Afterwards, your Skin Laundry Registered Nurse or Laser Specialist will review your skin concerns, assess your skin's response and prepare a customized treatment and skincare product plan to help you achieve your skin goals going forward.
Just like your laundry, we believe in establishing a cycle based on your individual skin concerns. Our experts will create a treatment plan and advise on how often you should come in to help achieve your personal skin goals. To maintain healthy, glowing skin we recommend signing up for one of our Laundry Club bundles.
All Skin Laundry facials are performed by licensed, trained professionals overseen by our team of board-certified dermatologists. Each and every Registered Nurse and Laser Specialist receives rigorous and ongoing training on Skin Laundry protocols.
Just like your laundry, we believe in establishing a cycle based on your individual skin concerns. Our experts will create a treatment plan and advise on how often you should come in to help achieve your personal skin goals. To maintain healthy, glowing skin we recommend signing up for one of our Laundry Club bundles.
Just like your laundry, we believe in establishing a cycle based on your individual skin concerns. Our experts will create a treatment plan and advise on how often you should come in to help achieve your personal skin goals. To maintain healthy, glowing skin we recommend signing up for one of our Laundry Club bundles.
Just like your laundry, we believe in establishing a cycle based on your individual skin concerns. Our experts will create a treatment plan and advise on how often you should come in to help achieve your personal skin goals. To maintain healthy, glowing skin we recommend signing up for one of our Laundry Club bundles.
Our goal is to make our services as affordable as possible while delivering the highest level of care and results. Our Laundry Club bundles are designed to help you achieve your skin goals and maintain them. Learn more here.
Our goal is to make our services as affordable as possible while delivering the highest level of care and results. Our Laundry Club bundles are designed to help you achieve your skin goals and maintain them. Learn more here.
Our goal is to make our services as affordable as possible while delivering the highest level of care and results. Our Laundry Club bundles are designed to help you achieve your skin goals and maintain them. Learn more here.
Fixer is a peptide-based, topical serum that instantly boosts the effects of all of our Skin Laundry treatments. Fixer works to relax the muscles, soften expression lines and stimulate collagen production to reduce the appearance of fine lines and wrinkles. Learn more here.
Our Neck & Chest Enhancement treatments extend the benefits of either our Laser, Collagen or Resurfacing Facials to the décolleté.
Our Hand Enhancement treatments extend the benefits of either our Laser, Collagen or Resurfacing Facials to the backs of the hands.
Our Hydro Cool Enhancement treatments boost the delivery of skincare ingredients while also calming the skin and speeding up the healing process through a combination of cryotherapy with electroporation.
Downtime is a term that refers to the time needed to recover from a procedure. Our treatments have no downtime but may involve some social downtime. Social downtime does not require making any major changes to your day-to-day activities, however you may prefer to avoid social settings during this time for cosmetic reasons (such as redness or swelling).
We offer treatments to anyone aged 16 years and up. For minors, we require that a parent or legal guardian book on their behalf. Valid photo ID is required for both parent/legal guardian and minor. Student ID + birth certificate or any government issued ID are valid proof of ID for minors.
Yes, you can receive a Skin Laundry treatment while pregnant.
Skin Laundry recommends that nursing clients consult with their OBGYN prior to receiving any cosmetic treatment. If you have any further questions, please do not hesitate to reach out.
Yes, you can receive a Skin Laundry treatment while nursing.
Skin Laundry recommends that nursing clients consult with their OBGYN prior to receiving any cosmetic treatment. If you have any further questions, please do not hesitate to reach out.
For contraindications to our Laser Facials please click here. If you are uncertain about any of the contraindications, please contact your preferred Skin Laundry Location.
Bookings and Cancellations
If you need to cancel or reschedule your appointment, we ask that you give us 12 hours notice or a HK$200 fee will be charged. If you arrive late, we’ll simply reduce your treatment time accordingly to avoid cutting the next client’s appointment short. However, if you are more than 5 minutes late you’ll be charged a HK$200 cancellation fee and will need to make a new appointment. You can cancel your appointment by signing into your account here selecting your name and navigating to “Appointments”.
Products unused in their original packaging purchased at any Skin Laundry locations may be returned for a full refund of original payment within 30 days with an original receipt. Please note that Skin Laundry gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law. We practice a strict no refund policy on facials and bundles.
We’ve updated our booking system so you can now manage your account and see your benefits online along many more exciting things to come! Please create an account to make the most of your Skin Laundry experience.
In order to provide a safe environment and an excellent client experience we have a Supervision Policy in place that we kindly ask all of our clients to adhere to. We have implemented this policy in order to maintain a welcoming and comfortable experience for everyone. While we would love to provide supervision for children and/or pets, we cannot guarantee that our clinic team members have the ability to do so. More importantly, we cannot be held responsible for our client’s children and/or pets.
*We cannot allow a child or pet in the treatment room due to eye safety. This policy applies to service animals as well.
Bundles
We offer a range of treatment bundles to help you achieve your skin goals and glow more for less. Learn more here. During your first visit our team of skin experts will create a customized treatment plan and advise on which bundles would best suit you.
Please reach out to the clinic where your bundle was created to update your payment information. For locations click here.
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