Just like doing laundry, establishing a routine to maintain clean, bright, healthy skin will keep your skin glowing for the long-term. Our skincare experts will create a customized treatment plan for which services and how frequently you can visit to help you achieve your personal skin goals. For maintaining healthy, glowing skin we recommend purchasing one of our bundles that best fits your customize plan.
All Skin Laundry clinics are staffed with licensed healthcare professionals, highly trained and overseen by our extensive team of qualified medical professionals, including multiple board-certified dermatologists. Each and every Laser Specialist receives rigorous and ongoing training on Skin Laundry protocols.
Yes! Our laser facials are safe to do during pregnancy and/or nursing. We always recommend that our pregnant/nursing clients consult and receive approval from their OB/GYN prior to receiving treatment. Please be sure to indicate on your medical intake form or let our medical professionals know if you are pregnant and/or nursing so that they can customize your treatment plan accordingly.
Yes, we do offer treatments to minors who are at least 16 years of age. We do require that a parent or legal guardian book on their behalf. Valid photo ID is required for both parent/legal guardian and minor. Student ID + Birth Certificate or any government issued ID are valid proof of ID for minors.
If you need to cancel or reschedule your appointment, we ask that you give us 12 hours notice or a HK$200 fee will be charged. If you arrive late, we’ll simply reduce your treatment time accordingly to avoid cutting the next client’s appointment short. However, if you are more than 5 minutes late you’ll be charged a HK$200 cancellation fee and will need to make a new appointment.You can cancel your appointment by signing into your account here selecting your name and navigating to “Appointments”.
Unused Skin Laundry products purchased in clinic may be returned for a full refund of original payment within 30 days if unused and in original packaging with an original receipt. We do not accept returns of opened and used products, returns without original receipt, Skin Laundry products purchased from other retailers. Please note Skin Laundry Gift Cards cannot be returned, replaced if lost or stolen; so they and should be treated like cash. Our Gift Cards cannot be redeemed for cash unless required by law, but they never expire. Lastly, we practice a strict no refund policy on services performed, nor bundles.
We’ve updated our booking system so you can now manage your account, see your benefits online and many more exciting things to come! Please create an account to get you glowing!
In order to provide excellent and safe customer service we have Supervision Policy in place that we kindly ask all of our clients to adhere to. We have implemented this policy in order to maintain a welcoming and comfortable experience for everyone. While we’d love provide supervision for children and/or pets, we cannot guarantee that our clinic team members would have the ability to do so. More importantly, we cannot be held responsible for our client’s children and/or pets.
*We cannot allow a child or pet in the treatment room due to eye safety. This policy applies to service animals as well.
Expert tips, special events, real results. Follow us on instagram for all the #justlaundered vibes.