Covid-19 Updates
How are you protecting clients and staff during the COVID-19 pandemic?
What We Will Do

Our staff will practice the following protocols:

Temperatures taken before each shift.

If any of our team members have a temperature or show any signs of sickness they will be sent home.

Masks to be worn by all staff.

Staff will wear masks at all times in the clinic. Our Laser Specialists will also wear gloves during every treatment.

6 feet apart.

Our staff will be enforcing and practicing social distancing within our clinics.

Frequent deep cleaning.

Our staff will wipe down iPads, counters, door handles, beds, lasers, products touched/used after each use and will practice enhanced cleaning measures throughout the day.

What We Need You To Do

We need your help following the below protocols for the safety of our staff and clients:

Pre-booking appointments recommended.

In order to reduce the number of clients in our clinics at a time, we recommend pre-booking your appointment. We will be limiting capacity in the clinic based on local government guidelines.


Wear a face covering.

Skin Laundry will follow CDC recommendations, local health department, and/or government regulations in regards to requiring our clients to wear a face covering while inside the clinic. California & New York clinics will require clients to wear a mask while inside the clinic, regardless of vaccination status. If you’d like a mask, any of our clinic team members can provide you with a brand new one.

Stay home if you are sick.

Our team will require all clients to review our COVID-19 consent form. Should you show any signs of sickness you will be kindly asked to reschedule your appointment.

Hand sanitizer will be available upon entering the clinic.

Please stay home if:

You are under local quarantine/isolation orders as defined by CDC and local health department/government.
You have any COVID-19 related symptoms.

How often should I get a laser facial?

Just like doing laundry, establishing a routine to maintain clean, bright, healthy skin will keep your skin glowing for the long-term. Our skincare experts will create a customized treatment plan for which services and how frequently you can visit to help you achieve your personal skin goals. For maintaining healthy, glowing skin we recommend purchasing one of our bundles that best fits your customize plan.

What types of facials do you offer?

We offer various treatments, each designed to target specific skin concerns. View our full services menu.

Who performs the facials?

All Skin Laundry clinics are staffed with licensed healthcare professionals, highly trained and overseen by our extensive team of qualified medical professionals, including multiple board-certified dermatologists. Each and every Laser Specialist receives rigorous and ongoing training on Skin Laundry protocols.

Can I receive laser facials during pregnancy and/or while I am nursing?

Yes! Our laser facials are safe to do during pregnancy and/or nursing. We always recommend that our pregnant/nursing clients consult and receive approval from their OB/GYN prior to receiving treatment. Please be sure to indicate on your medical intake form or let our medical professionals know if you are pregnant and/or nursing so that they can customize your treatment plan accordingly.

Who cannot receive a laser facial?

For contraindications to our Laser Facials please click here. If you are uncertain about any of the contraindications, please contact your preferred Skin Laundry Location.

How much is a laser facial?

Our promise is to deliver the highest level of care and results at the most affordable pricing. Please see our Skin Laundry Bundles , we designed to provide the best value to reach and maintain your skin goals following your custom treatment plan.

Do you treat minors?

Yes, we do offer treatments to minors who are at least 13 years of age. We do require that a parent or legal guardian book on their behalf. Valid photo ID is required for both parent/legal guardian and minor. Student ID + Birth Certificate or any government issued ID are valid proof of ID for minors.

What is your late/cancellation policy?

If you need to cancel or reschedule your appointment, we ask that you give us 12 hours notice or a HK$200 fee will be charged. If you arrive late, we’ll simply reduce your treatment time accordingly to avoid cutting the next client’s appointment short. However, if you are more than 5 minutes late you’ll be charged a HK$200 cancellation fee and will need to make a new appointment.

You can cancel your appointment by signing into your account here selecting your name and navigating to “Appointments”.

What is your return policy?

Unused Skin Laundry products purchased in clinic may be returned for a full refund of original payment within 30 days if unused and in original packaging with an original receipt. We do not accept returns of opened and used products, returns without original receipt, Skin Laundry products purchased from other retailers. Please note Skin Laundry Gift Cards cannot be returned, replaced if lost or stolen; so they and should be treated like cash. Our Gift Cards cannot be redeemed for cash unless required by law, but they never expire. Lastly, we practice a strict no refund policy on services performed, nor bundles.

Why is a password required now for booking appointments?

We’ve updated our booking system so you can now manage your account, see your benefits online and many more exciting things to come! Please create an account to get you glowing!

Why do you require a credit card to book?

We require a credit card to guarantee your appointment however, your credit card will not be charged unless you fail to cancel more than 12 hours prior to the start of your appointment or are more than 5 minutes late for your appointment.

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THE ZOE REPORT

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