What We Will Do
Our staff will practice the following protocols:
Temperatures taken before each shift. If any of our team members have a temperature or show any signs of sickness they will be sent home.
Gloves and masks to be worn by all staff. Our staff will wear surgical masks during their entire shift.
6 feet apart. Our staff will be enforcing and practicing social distancing within our clinics.
Frequent deep cleaning. Our staff will wipe down iPads, counters, door handles, beds, lasers, products touched/used after each use.
What We Need You To Do
We need your help following the below protocols for the safety of our staff and clients:
Appointments must be made online. In order to reduce the number of clients in our clinics at a time, you must have an appointment booked. We will only be allowing a maximum of 4 clients in the clinic at a time to help maintain 6 feet apart.
Masks will be required. You must wear a mask upon entering our clinics and can only be taken off during your facial.
Temperatures will be taken upon entering the clinic. Our team will use touchless thermometers. Should you have a temperature or showing any signs of sickness you will be asked to reschedule your appointment online and denied entry into the clinic.
Hand sanitizing. We will be providing all clients sanitizing gel throughout the clinic.
Just like doing laundry, we believe in establishing a routine to maintain clean, bright, healthy skin. Our skincare experts will create a customized treatment plan to determine how often you should come in to help achieve your personal skin goals.
All Skin Laundry clinics are staffed with licensed healthcare professionals highly trained and overseen by our extensive team of qualified medical professionals including multiple board-certified dermatologists. Each and every Registered Nurse and Laser Specialist receive rigorous and ongoing training on Skin Laundry protocols.
Yes! Our Laser facials are safe to do during pregnancy and/or nursing. Please be sure to indicate on your medical intake form or let our medical professionals know if you are pregnant and/or nursing so that they can customize your treatment plan accordingly. Our Glow Peel enhancement and Vitamin A serums are not permitted if expecting and/or nursing.
Our goal is to make our laser facials as affordable as possible while delivering the highest level of care and results. Our bundles are designed to help you reach your skin goals and maintain them. Learn more here.
If you need to cancel or reschedule your appointment, we ask that you give us 12 hours notice or a HK$200 fee will be charged. If you arrive late, we’ll simply reduce your treatment time accordingly to avoid cutting the next client’s appointment short. However, if you are more than 5 minutes late you’ll be charged a HK$200 cancellation fee and will need to make a new appointment.
You can cancel your appointment by signing into your account here selecting your name and navigating to “Appointments”.
Retail unused in their original packaging purchased at any Skin Laundry clinic or our online store (www.hk.skinlaundry.com) may be returned for a full refund of original payment within 30 days with an original receipt. Unfortunately, Skin Laundry products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Skin Laundry. Please contact the retailer you purchased the product from if you need to make a return.
Please note that Skin Laundry gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.
We practice a strict no refund policy on facials and bundles.
We’ve updated our booking system so you can now manage your account, see your benefits online and many more exciting things to come! Please create an account to get you glowing!
For customers to receive the first time free Signature Laser facial treatment in Hong Kong clinics, you must present proof of residency document and/or driver’s license for Hong Kong. Customers who are not residents in Hong Kong, can still receive a Skin Laundry treatment at menu price.
In order to provide excellent and safe customer service we have Supervision Policy in place that we kindly ask all of our clients to adhere to. We have implemented this policy in order to maintain a welcoming and comfortable experience for everyone.
While we’d love provide supervision for children and/or pets, we cannot guarantee that our clinic team members would have the ability to do so. More importantly, we cannot be held responsible for our client’s children and/or pets.
*We cannot allow a child or pet in the treatment room due to eye safety. This policy applies to service animals as well.